Tui

tui

Is it safe to travel with TUI and TUI fly?

Due to the coronavirus, TUI and TUI fly are taking several measures for the safety of all customers and employees. We ask you to check in online prior to your flight if possible. This is only possible as from 24 hours prior to departure.

What is a Tui discount code?

It offers a wide variety of package holidays and hotel deals in choice locations around the world. With regular online specials and limited deals, you can save extra when you use a TUI discount code.

What is the difference between Tui holidays and Tui sensatori?

TUI Holidays. When it comes to booking a holiday, we know everyone likes something different - so weve designed our getaways with you in mind. Our TUI SENSATORI resorts are all about luxury, while TUI FAMILY LIFE hotels cater to everyone, and our TUI SENSIMAR collection is just for adults. Plus, our destinations range from Spain...

What happens if my Tui flight is cancelled?

If you are affected by a flight cancellation and were travelling on a TUI package holiday, this means your whole holiday is impacted and thus cancelled. Please accept our sincere apologies for the inconvenience and the disappointment that this decision has caused. Please be assured that we have not taken this decision lightly.

Can I Change my Flight with TUI?

For all TUI fly flights already booked and all new bookings, with a departure date not later than 31 March 2021, you can change on a one-time basis the date and/or destination of your flight free of charge until 7 days prior to departure, to any date/destination available at the time of change.

Do I need the original certificate to travel with TUI?

You need to be able to show the original certificate, to the TUI employees at any time during your trip. Note: the certificate is only valid in combination with a negative test result. We ask that you wear a face shield.

What happens if I cancel my TUI holiday?

If your holiday was cancelled, customers will receive a refund credit incentive or cash refund. Most customers who booked a holiday up to June 11 should already have received their credit note by email. But if you havent, get in touch with TUI.

Why are waiting times at the TUI fly customer service center so long?

Due to the impact of the coronavirus on our flights and the many questions we have received, waiting times at the TUI fly Customer Service Center may be very long. We do everything we can to help you as quickly as possible. You can also find the most recently updated information in the frequently asked questions below.

Is Tui sensatori part of TUI blue?

Our TUI SENSATORI resorts are joining the TUI BLUE family. This means you can pair the facilities, entertainment and service you know and love with TUI BLUE hallmarks, like our resident, fully trained BLUE® Guides, our BLUEf!t® activity-and-wellness programme, and exclusive offers for TUI BLUE customers. What is TUI BLUE SENSATORI?

What do you think about Tui?

They have partnership hotels (Sensatori) and book third party hotels in which they have no financial investment such Ibereostar, RUI or Sandals. I trust TUI as far i can throw them, they also own shares in Sunwing the Canadian firm).

Do you trust Tui hotels?

They have partnership hotels (Sensatori) and book third party hotels in which they have no financial investment such Ibereostar, RUI or Sandals. I trust TUI as far i can throw them, they also own shares in Sunwing the Canadian firm). Saleman18...

Are tui and Thomson the same?

paulbirch... TUI are a German company who took over Thomson and old establish British company. They reversed their branding into Thomson and then in 2017 changed the business name. They have partnership hotels (Sensatori) and book third party hotels in which they have no financial investment such Ibereostar, RUI or Sandals.

I have booked extras (parking, visa, rental car,…) but my TUI fly flight has been cancelled or changed. What should I do? When your flight is cancelled or changed, you should change or cancel these extras by contacting the relevant supplier to amend or cancel your reservation. You will find an overview of these suppliers below.

What happens if my return flight is cancelled?

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